Contact Support

   Support Contact Form


Please note: If a repair is not carried out, we will charge 80.00 EUR for the preparation of the cost estimate as well as a service fee of 158.50 EUR plus shipping costs and VAT.

 

 

International Support

For technical questions about products or questions about service, contact our support department. Please provide the product type and serial number of your product:

   +49 221 70 913-0

RTW GmbH & Co. KG
Am Wassermann 25  |  50829 Koeln  |  Germany

 

 

US Support

US Office New York

Get in direct contact with our New York based office:

   ussales(at)rtw.com

   +1 (646) 458 1423

RTW US Corp.
160 Varick St  |  3rd Floor  |  New York  |  NY 10013  |  United States

 

 

Find Your Service Center

To view contact information, please click on the flag or select your region from the alphabetic list below.
 

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Norway
BENUM SIV.ING AS

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Russia
Please contact RTW

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Germany
RTW GmbH & Co. KG

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Poland
MAGNETIC MEDIA

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United Kingdom
HHB COMMUNICATIONS Ltd.

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Canada
SONOTECHNIQUE PJL Inc.

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Switzerland
Please contact RTW

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France
CSI AUDIOVISUEL

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Austria
Please contact RTW

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United States - New York
RTW US CORP.

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South Korea
HANSEO B&M TECH INC.

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Hong Kong
DIGITAL MEDIA TECHNOLOGY Co., Ltd.

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Malaysia
STAGETEC ASIA SDN BHD

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Singapore
BROADCAST COMMUNICATIONS INTERNATIONAL PTE LTD

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South Africa
TOMS Sound & Music (Pty) Ltd T/A PLANETWORLD

 
 

 

Service by RTW

RTW GmbH & Co. KG

Address:   Am Wassermann 25
50829 Koeln (Cologne)
Germany
Phone:   +49 221 70913-0
E-Mail:   support(at)rtw.com
Web:   www.rtw.com

 

Distributor with Service



SONOTECHNIQUE PJL Inc.

Corporate Office Montréal
Address:   200 Bellarmin Street
Suite 100
Montréal QC H2P 1G5
Canada
Contact:   Patrice Delhaes (Sales) | Paul Delise (Service/Support)
Phone:   +1 514 3326868
E-Mail:   sales(at)sonotechnique.ca
Web:   www.sonotechnique.ca
     
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Distributor with Service

 





CSI AUDIOVISUEL

Address:   Z. A. C. de la Charbonnière
Rue Édouard Buffard
77144 Montevrain
France
Contact:   Jean-Philippe Blanchard
Phone:   ‪+33 (0)1 60 54 32 00
Fax:   ‪+33 (0)1 60 54 31 90
E-Mail:   commercial(at)csi-audiovisuel.com
Web:   http://www.audiopole.fr
     
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RTW Headquarter

 



RTW GmbH & Co. KG

Address:   Am Wassermann 25
50829 Koeln (Cologne)
Germany
Phone:   +49 (0)221 70913-0
E-Mail:   support(at)rtw.com
Web:   www.rtw.com
     
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Distributor with Service

 



DIGITAL MEDIA TECHNOLOGY Co., Ltd.

Address:   Unit B, 4th Floor, Great Wall Factory Building
No. 11 Cheung Shun Street
Cheung Sha Wan
Kowloon, Hong Kong
Hong Kong
Phone:   +852 2721-0343
Fax:   +852 2366-6883
E-Mail:   hkcontact(at)dmtpro.com
Web:   www.dmtpro.com
     
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Distributor with Service

 



BEETECH Inc.

Address:   3 Chome-33-9, Kyuden, Setagaya-ku
157-0064 Tokyo
Japan
Contact:   Shinichi Kyoda
Phone:   +81 (0)3-3305-5112
E-Mail:   info(at)beetech-inc.com
Web:   beetech-inc.com
     
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Distributor with Service

 



STAGETEC ASIA SDN BHD

Address:   B-04-08, Tamarind Square
Persiaran Multimedia
Cyber 10
63000 Cyberjaya, Selangor
Malaysia
Contact:   Advon Tan
Phone:   +603-8800 2820
E-Mail:   sales(at)stagetecasia.com
Web:   www.stagetecasia.com
supervises:   Brunei, Malaysia
     
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Distributor with Service

 



BENUM SIV.ING AS

Address:   Østre Aker vei 68
0581 Oslo
Norway
Contact:   Aksel Holand
Phone:   +47 2213 9900
Fax:   +47 2103 7672
E-Mail:   aeh(at)benum.com
Web:   www.benum.no
     
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Distributor with Service

 



MAGNETIC MEDIA

Address:   Miedzychodzka 7a/7
60-371 Poznan
Poland
Contact:   Piotr Kubacki
Phone:   +48 (61) 662.58.50
Fax:   +48 (61) 861.58.14
E-Mail:   magnetic(at)man.poznan.pl
Web:   www.magnetic.com.pl
     
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Please contact RTW

RTW GmbH & Co. KG

Address:   Am Wassermann 25
50829 Koeln (Cologne)
Germany
Phone:   +49 221 70913-0
E-Mail:   support(at)rtw.com
Web:   www.rtw.com

 

Distributor with Service

 



BROADCAST COMMUNICATIONS INTERNATIONAL PTE LTD

Address:   7030 Ang Mo Kio Avenue 5
#06-06 Northstar@AMK
Singapore 569880
Singapore
Contact:   Brian Ong
Phone:   +65 6255 1808
E-Mail:   general(at)bci.com.sg
Web:   www.bci.com.sg
     
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Distributor with Service



TOMS Sound & Music (Pty) Ltd T/A PLANETWORLD

Adresse:   1 Alec Rd (Cnr Pyramid & Alec)
Isandovale
02018 Edenvale Johannesburg 1609
Südafrika
Contact:   Shaylin Ramchundra
Phone:   +27 (0)11 974 0633
E-Mail:   shaylin(at)planetworld.co.za
Web:   www.planetworld.co.za
     
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Distributor with Service

 



HANSEO B&M TECH INC.

Address:   Kolon Digital Tower II
Suite 30331
Digital-ro 30-Gil, Guro-Gu
Seoul 08390
South Korea
Contact:   Je Ho Shin
Phone:   +82 (0)2 2081 1691
    +82 (0)2 2081 1692
    +82 (0)2 2081 1693
    +82 (0)2 2081 1694
Fax:   +82 (0)2 2081 1695
E-Mail:   jeoshin(at)chol.com
Web:   www.han-seo.co.kr
     
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Service by RTW

RTW GmbH & Co. KG

Address:   Am Wassermann 25
50829 Koeln (Cologne)
Germany
Phone:   +49 221 70913-0
E-Mail:   support(at)rtw.com
Web:   www.rtw.com

 

Our Distributor

 



HHB COMMUNICATIONS Ltd.

Address:   73 - 75 Scrubs Lane
London NW10 6QU
United Kingdom
Contact:   Matthew Fletcher
Phone:   +44 (0)20 8962 5000
E-Mail:   sales(at)hhb.co.uk
Web:   www.hhb.co.uk
supervises:   Ireland, United Kingdom
     
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RTW Office



RTW US Corp.

Address:   160 Varick St
3rd Floor
New York NY 10013
United States
Contact:   Claudia Haase
Phone:   +1 (646) 458 1423
E-Mail:   ussales(at)rtw.com
Web:   www.rtw.com
     
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