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We are here to help!

Get in touch with us for product support.

International Support

For technical inquiries or service-related questions, please contact our support team.

When reaching out, please include your product type and serial number to help us assist you as efficiently as possible.


support@rtw.com

+49 221 70 9130


Return of Material

For device repairs, an RMA (Return Material Authorization) number from RTW is required.

Click below to access our request form.

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Request RMA


United States

US Office New York

Get in direct contact with our New York based office.

RTW US Corp.

160 Varick St  |  3rd Floor  |  New York  |  NY 10013  |  United States

 ussales(at)rtw.com

 +1 (646) 458 1423

Service Center Los Angeles

Service for TouchMonitor TM7 and TM9.

Please include your product serial number.


Advanced Musical Electronics Inc.

8665 Venice Blvd.  |  West Los Angeles  |  CA 90034  |  United States

   mail(at)advancedmusical.com

   +1 310-559-3157

Service Center New York

Service for TouchMonitor TM7 and TM9.

Please include your product serial number.


Group One Limited

70 Sea Lane  |  Farmingdale  |  NY 11735  |  United States

   rtwservice(at)g1limited.com

   +1 631-396-0195


Worldwide Service Solutions: Resellers with service centers

United Kingdom & Ireland

H.H.B. Communications Ltd

www.hhb.co.uk

France

CSI AUDIOVISUEL

http://www.audiopole.fr

Norway

BENUM SIV.ING AS

www.benum.no

Belgium & Netherlands

Amptec BV

www.amptec.be

Poland

Magnetic Media

www.magnetic.com.pl

Switzerland

SLG Broadcast AG​

www.slgbroadcast.com

Canada

SONOTECHNIQUE PJL Inc.

www.sonotechnique.ca

Japan

Bestec Audio Inc.

www.beetech-inc.com

Hong Kong

DIGITAL MEDIA TECHNOLOGY Co., Ltd.

www.dmtpro.com

Malaysia

STAGETEC ASIA SDN BHD.

www.stagetecasia.com

Singapore

Broadcast Communications International Pte. Ltd.

www.bci.com.sg

South Korea

HANSEO B&M TECH INC

wwww.han-seo.co.kr

South Africa

TOMS Sound & Music (Pty) Ltd T/A PLANETWORLD

www.planetworld.co.za