Contact Support

   Support Contact Form


Please note: If you wish to have your device returned if the repair is not carried out, we will charge our service fee of 490 Euros + shipping costs and VAT.

 

 

International Support

For technical questions about products or questions about service, contact our support department. Please provide the product type and serial number of your product:

   +49 221 70 913-0

RTW GmbH & Co. KG
Am Wassermann 25  |  50829 Koeln  |  Germany

 

 

US Support

US Office New York

Get in direct contact with our New York based office:

   ussales(at)rtw.com

   +1 (646) 458 1423

RTW US Corp.
160 Varick St  |  3rd Floor  |  New York  |  NY 10013  |  United States

 

 

Find Your Service Center

To view contact information, please click on the flag or select your region from the alphabetic list below.
 

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Norway
BENUM SIV.ING AS

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Russia
Please contact RTW

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Germany
RTW GmbH & Co. KG

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Poland
MAGNETIC MEDIA

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United Kingdom
HHB COMMUNICATIONS Ltd.

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Canada
SONOTECHNIQUE PJL Inc.

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Switzerland
Please contact RTW

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France
CSI AUDIOVISUEL

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Austria
Please contact RTW

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United States - New York
RTW US CORP.

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South Korea
HANSEO B&M TECH INC.

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Hong Kong
DIGITAL MEDIA TECHNOLOGY Co., Ltd.

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Malaysia
STAGETEC ASIA SDN BHD

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Singapore
BROADCAST COMMUNICATIONS INTERNATIONAL PTE LTD

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South Africa
TOMS Sound & Music (Pty) Ltd T/A PLANETWORLD

 
 

 

Service by RTW

RTW GmbH & Co. KG

Address:   Am Wassermann 25
50829 Koeln (Cologne)
Germany
Phone:   +49 221 70913-0
E-Mail:   support(at)rtw.com
Web:   www.rtw.com

 

Distributor with Service



SONOTECHNIQUE PJL Inc.

Corporate Office Montréal
Address:   200 Bellarmin Street
Suite 100
Montréal QC H2P 1G5
Canada
Contact:   Patrice Delhaes (Sales) | Paul Delise (Service/Support)
Phone:   +1 514 3326868
E-Mail:   sales(at)sonotechnique.ca
Web:   www.sonotechnique.ca
     
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Distributor with Service

 





CSI AUDIOVISUEL

Address:   Z. A. C. de la Charbonnière
Rue Édouard Buffard
77144 Montevrain
France
Contact:   Jean-Philippe Blanchard
Phone:   ‪+33 (0)1 60 54 32 00
Fax:   ‪+33 (0)1 60 54 31 90
E-Mail:   commercial(at)csi-audiovisuel.com
Web:   http://www.audiopole.fr
     
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RTW Headquarter

 



RTW GmbH & Co. KG

Address:   Am Wassermann 25
50829 Koeln (Cologne)
Germany
Phone:   +49 (0)221 70913-0
E-Mail:   support(at)rtw.com
Web:   www.rtw.com
     
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Distributor with Service

 



DIGITAL MEDIA TECHNOLOGY Co., Ltd.

Address:   Unit B, 4th Floor, Great Wall Factory Building
No. 11 Cheung Shun Street
Cheung Sha Wan
Kowloon, Hong Kong
Hong Kong
Phone:   +852 2721-0343
Fax:   +852 2366-6883
E-Mail:   hkcontact(at)dmtpro.com
Web:   www.dmtpro.com
     
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Distributor with Service

 



BEETECH Inc.

Address:   3 Chome-33-9, Kyuden, Setagaya-ku
157-0064 Tokyo
Japan
Contact:   Shinichi Kyoda
Phone:   +81 (0)3-3305-5112
E-Mail:   info(at)beetech-inc.com
Web:   beetech-inc.com
     
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Distributor with Service

 



STAGETEC ASIA SDN BHD

Address:   B-04-08, Tamarind Square
Persiaran Multimedia
Cyber 10
63000 Cyberjaya, Selangor
Malaysia
Contact:   Advon Tan
Phone:   +603-8800 2820
E-Mail:   sales(at)stagetecasia.com
Web:   www.stagetecasia.com
supervises:   Brunei, Malaysia
     
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Distributor with Service

 



BENUM SIV.ING AS

Address:   Østre Aker vei 68
0581 Oslo
Norway
Contact:   Aksel Holand
Phone:   +47 2213 9900
Fax:   +47 2103 7672
E-Mail:   aeh(at)benum.com
Web:   www.benum.no
     
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Distributor with Service

 



MAGNETIC MEDIA

Address:   Miedzychodzka 7a/7
60-371 Poznan
Poland
Contact:   Piotr Kubacki
Phone:   +48 (61) 662.58.50
Fax:   +48 (61) 861.58.14
E-Mail:   magnetic(at)man.poznan.pl
Web:   www.magnetic.com.pl
     
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Please contact RTW

RTW GmbH & Co. KG

Address:   Am Wassermann 25
50829 Koeln (Cologne)
Germany
Phone:   +49 221 70913-0
E-Mail:   support(at)rtw.com
Web:   www.rtw.com

 

Distributor with Service

 



BROADCAST COMMUNICATIONS INTERNATIONAL PTE LTD

Address:   7030 Ang Mo Kio Avenue 5
#06-06 Northstar@AMK
Singapore 569880
Singapore
Contact:   Brian Ong
Phone:   +65 6255 1808
E-Mail:   general(at)bci.com.sg
Web:   www.bci.com.sg
     
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Distributor with Service



TOMS Sound & Music (Pty) Ltd T/A PLANETWORLD

Adresse:   1 Alec Rd (Cnr Pyramid & Alec)
Isandovale
02018 Edenvale Johannesburg 1609
Südafrika
Contact:   Shaylin Ramchundra
Phone:   +27 (0)11 974 0633
E-Mail:   shaylin(at)planetworld.co.za
Web:   www.planetworld.co.za
     
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Distributor with Service

 



HANSEO B&M TECH INC.

Address:   Kolon Digital Tower II
Suite 30331
Digital-ro 30-Gil, Guro-Gu
Seoul 08390
South Korea
Contact:   Je Ho Shin
Phone:   +82 (0)2 2081 1691
    +82 (0)2 2081 1692
    +82 (0)2 2081 1693
    +82 (0)2 2081 1694
Fax:   +82 (0)2 2081 1695
E-Mail:   jeoshin(at)chol.com
Web:   www.han-seo.co.kr
     
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Service by RTW

RTW GmbH & Co. KG

Address:   Am Wassermann 25
50829 Koeln (Cologne)
Germany
Phone:   +49 221 70913-0
E-Mail:   support(at)rtw.com
Web:   www.rtw.com

 

Our Distributor

 



HHB COMMUNICATIONS Ltd.

Address:   73 - 75 Scrubs Lane
London NW10 6QU
United Kingdom
Contact:   Matthew Fletcher
Phone:   +44 (0)20 8962 5000
E-Mail:   sales(at)hhb.co.uk
Web:   www.hhb.co.uk
supervises:   Ireland, United Kingdom
     
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RTW Office



RTW US Corp.

Address:   160 Varick St
3rd Floor
New York NY 10013
United States
Contact:   Claudia Haase
Phone:   +1 (646) 458 1423
E-Mail:   ussales(at)rtw.com
Web:   www.rtw.com
     
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